Introduction
Welcome to Dragon Tiger. This Privacy Policy outlines how Dragon Tiger, operated by [Your Company Name], collects, uses, maintains, and discloses information collected from users (each, a "User") of the dragontiger.com website ("Site") and its associated services. We are committed to protecting your privacy and handling your data in an open and transparent manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for our European Union customers and other relevant regulations for our global player base. This policy applies to the Site and all products and services offered by Dragon Tiger. By using the Dragon Tiger platform, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site.
Information We Collect
Dragon Tiger collects various types of information from and about Users of our Site, including:
- Personal Identification Information: This includes, but is not limited to, your name, date of birth, email address, postal address, telephone number, and payment information (such as credit/debit card details or e-wallet information). We collect this when you register an account, make a deposit, withdraw funds, participate in promotions, or interact with our customer support.
- Account Information: Details related to your Dragon Tiger account, such as your username, password (encrypted), and account preferences.
- Transactional Data: Information about your betting activity, deposits, withdrawals, and other transactions made on our platform.
- Technical Data: This may include your Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
- Usage Data: Information about how you use our website, products, and services, including pages viewed, time spent on pages, clickstream data, and navigation paths.
- Communication Data: Records of your correspondence with us, including emails, chat transcripts, and phone calls.
- Verification Data: Documents and information required for identity verification (KYC, Know Your Customer) purposes, such as copies of identification documents (passport, driving license), utility bills, or bank statements.
How We Use Your Information
Dragon Tiger uses the collected information for various purposes, including:
- To Provide and Maintain Our Services: To operate our website, process your bets, deposits, and withdrawals, and manage your account.
- To Personalize User Experience: To understand how our Users as a group use the services and resources provided on our Site, allowing us to tailor our offerings and content to your preferences.
- To Improve Our Site: We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To Process Transactions: To facilitate your financial transactions on the Dragon Tiger platform securely and efficiently.
- To Send Periodic Emails: We may use the email address to send User information and updates pertaining to their orders, as well as occasional company news, updates, product or service information, etc.
- For Marketing and Promotional Purposes: To inform you about new games, bonuses, promotions, and other relevant offers that may be of interest to you, where you have consented to receive such communications.
- For Customer Support: To respond to your inquiries, questions, and other requests efficiently.
- For Security and Fraud Prevention: To protect our services and Users from fraudulent activities, unauthorized access, and other illegal acts.
- For Legal and Regulatory Compliance: To comply with our legal obligations, including anti-money laundering (AML) and responsible gambling regulations.
Legal Basis for Processing
Dragon Tiger processes your personal data based on the following legal grounds:
- Performance of a Contract: Processing is necessary for the performance of a contract to which you are party or to take steps at your request prior to entering into a contract (e.g., creating and managing your account, processing transactions).
- Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., identity verification, anti-money laundering regulations, reporting to regulatory bodies).
- Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Dragon Tiger or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms (e.g., improving our services, preventing fraud, network and information security, marketing activities where not requiring consent).
- Consent: In certain situations, we may ask for your explicit consent to process your personal data for specific purposes (e.g., sending marketing communications, using certain types of cookies). You have the right to withdraw your consent at any time.
Data Sharing and Disclosure
Dragon Tiger takes your privacy seriously and does not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may disclose your personal information in the following circumstances:
- With Service Providers: We engage trusted third-party service providers to perform functions and provide services to us, such as payment processors, IT support, customer service platforms, and marketing agencies. These providers have access to your personal information only to perform their functions and are obligated not to disclose or use it for any other purpose.
- With Regulatory and Law Enforcement Authorities: We may disclose your information to government bodies, regulatory authorities, or law enforcement agencies when required by law, to comply with a legal obligation, or to protect our rights, property, or safety, or the rights, property, or safety of others.
- For Fraud Prevention: We may share information with organizations dedicated to fraud prevention and anti-money laundering to protect our services and Users.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Data Security
Dragon Tiger adopts appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. Our Site is secured using SSL (Secure Socket Layer) technology, so all data exchanged between your browser and our servers remains encrypted and private. We implement robust firewalls, intrusion detection systems, and regular security audits to maintain the integrity and confidentiality of your data. Access to your personal data is restricted to authorized personnel who require the information to perform their duties and are bound by strict confidentiality obligations.
Your Privacy Rights
Under applicable data protection laws, you have certain rights regarding your personal data. Dragon Tiger is committed to upholding these rights:
- Right to Access: You have the right to request copies of your personal data that we hold.
- Right to Rectification: You have the right to request that Dragon Tiger correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that Dragon Tiger erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that Dragon Tiger restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to Dragon Tiger's processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that Dragon Tiger transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within the timeframe required by law.
Cookies and Tracking
Our Site uses "cookies" to enhance User experience. Cookies are small text files placed on your device to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. Dragon Tiger uses cookies to:
- Keep you signed in: To recognize you and remember your preferences when you return to our Site.
- Understand how you use our website: To analyze website traffic, track user navigation, and identify areas for improvement.
- Personalize content: To show you content and promotions relevant to your interests.
- For advertising purposes: To deliver targeted advertisements based on your browsing history.
You have the option to set your web browser to refuse cookies or to alert you when cookies are being sent. However, please note that some parts of the Site may not function properly if you do so.
Data Retention
Dragon Tiger will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically means for the duration of your active account with us and for a period thereafter as required by our licensing authority and other applicable laws (e.g., anti-money laundering regulations require us to retain certain data for a minimum of five years after the end of the business relationship). When your personal data is no longer required, we will securely delete or anonymize it.
International Data Transfers
Dragon Tiger operates globally, and as such, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA) that may not have the same level of data protection laws. When we transfer your personal data internationally, we take appropriate steps to treat your data securely and in accordance with this Privacy Policy and applicable data protection laws. This may include using standard contractual clauses approved by the European Commission, implementing binding corporate rules, or relying on other legally recognized transfer mechanisms.
Children's Privacy
Dragon Tiger's services are not directed at individuals under the age of 18 (or the legal age of majority in your jurisdiction, if higher). We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child under the legal age, we will delete such information from our records. If you believe that we might have any information from or about a child, please contact us immediately.
Changes to This Policy
Dragon Tiger has the discretion to update this Privacy Policy at any time. When we do, we will revise the "last updated" date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
Contact Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Dragon Tiger
Email: [email protected]
Our registered office details can be found in our Terms and Conditions.